shipping & delivery

NOTE: Due to territorial and distribution rights, we do not ship Toppik products to the certain countries. Please contact us for the distributor in your area.

 

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. We are always trying our best to provide the fastest shipping service possible. All orders will be arranged for shipment in 24 hours after we confirm your payment.

For International deliveries, depending on your country of delivery, your order may take five (5) to fourteen (14) working days to reach you.

As soon as your item(s) have shipped, a Shipment Notification with a tracking number will be sent to you by email so you can track your package online.

For your convenience, you may prefer to have your order delivered to an alternative address such as your office address. If you choose to deliver to your office, please include the business name in the shipping address. Please note, if you choose this option, goods may be left with reception.

If you need to change your shipping details , please contact our Customer Service at sales@toppikasia.com

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively, amend your delivery address.

The shipping and handling cost depends on your order . The shipping cost will be calculated during checkout process.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.

In case of any problems with your delivery, ToppikAsia will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please contact  Customer Service at sales@toppikasia.com